If you have selected a network locked gadget (e.g. EE/Vodafone/O2), you will need to ensure that your SIM card is compatible.

If you’ve selected a SIM FREE/Unlocked device, any UK SIM card should work in this gadget.

You will need to check the type of SIM card that your new device has as these can vary. To check this, find your device on the website, go to Technical specs, and go to the section called “SIM type”. This will tell you the type of SIM card you will need.

If you have purchased an unlocked device, you will be able to use any network Sim. 
Please check with your network provider if your Sim card will be compatible with any of the networks listed – Generally if the Device is unlocked it will accept all networks.

Yes, they will work with EE locked gadgets

No, perhaps the greatest reason to purchase a pre- owned device from as all of our products are sold on a SIM ONLY basis and therefore your existing SIM contract will apply.

If you purchase a network locked Device from us, you may have the ability to unlock this device to accept any UK network. Please contact your network service provider to arrange this service. In some instances, this may not be possible. Imperial Phones accepts no responsibility if this is unable to be unlocked.

If you require a new SIM card, please contact your network service provider to arrange delivery of a new card. They should be able to transfer your phone number onto this new card – With every order we offer a FREE sim card of your choice just select one at check out.

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