We can repair your iPhones, iPads, Samsung Galaxy S Series & Sony Xperia Z Series.
Click here if your device needs a repair, you can select the correct make, model and all the repairs you need. Fill in all the details in the form and submit.

Here at Imperial Phones, we have built up an unrivalled reputation as the repair specialists in which we pride ourselves on the speed and quality of our service which has seen many happy customers. We aim to carry out most of our repairs within 24-48 hours upon receiving your device(s). We have an 85% success rate of completing our repairs within this time frame, but in some circumstance, the repair may take slightly longer depending on the type of repair as they can vary in complexity, and in some cases, extra parts may need to be ordered which can cause a delay. In the unlikely event of this occurring with your repair we are committed to keeping you up to date at every stage, once we have any information we can pass on to you we will do so, normally this would be via Email or SMS Text message.

We highly recommend you back up your device and reset it back to the original factory settings to ensure your data is safe and protected. This also ensures we can fully test the device after repair without compromising your privacy. Also, please remove any pins and passwords as this will slow down our repair service if we need to obtain passcodes.

We require all payments to be made up front during the booking process and before you send in your device to us. We accept all major credit and debit cards & Paypal.

This means when your device arrived with us for some reason we could not test it, this could be for a number of reasons, such as, it is protected by a password which has not been supplied to us or the LCD is damaged so we can’t see the screen properly to test.

This can be found by checking your order confirmation email which was sent to your inbox after you placed the order.

This does not cover all repairs, such as water/liquid damage and diagnostic. But if you send in your device and in the unlikely event for whatever reason, we are unable to fix the device we will not charge you. However, each case will be individually considered and a full refund will be handed out based on our discretion.

When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed and we will not be liable for any damage after the repair has been completed.

Once repaired every device will go through strict quality control where the device will be tested multiple times by our highly trained and professional iTechs in order to ensure our workmanship is up to our high organisation’s standards. During this testing phases, we will test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wi-Fi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don’t miss any faults and provide the best service possible.

If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge and in some cases administration fee shall be deducted from your repair cost and remainder refunded to you.
To cancel, please email repairs@imperialphones.co.uk

Here at Imperial Phones, we will not repair any device that has been bricked, blocked or jail-broken. The device will be sent back and the customer will be refunded and in some cases a postage and administration cost may apply as it is the customer responsibility to find out the status of the device before sending in to us for repair, however, if it was sent in for a diagnostic or liquid damage this will not be refunded.