Once your product has been received we will send you confirmation text message or email. We will aim to provide you with a replacement or refund on the same day that we receive your item back. Although this is a target this is not guaranteed in some cases may take slightly longer but you will be kept up to date.

If we receive this back after 3 pm then this will be actioned on the next working day.

If you need to return your gadget due to a problem or fault within 30 days of purchase, Imperial Phones will cover the cost of the postage from the address to which the phone was delivered to. Please fill in our online returns form and follow the instructions.

If you change your mind or are unhappy with your purchase, Imperial Phones will not cover the cost of the postage. Please fill in our online returns form and follow the instructions. Once your item is received and the gadget is assessed, we will process your return request.

In the unlikely event of this happening as we individually check our devices on the check mend database before being sold. However, under extraordinary circumstances, this could occur, contact customer services on 02034177989 or sale@imperialphones.co.uk to arrange a replacement product.

Within 30 Days

If your device develops a fault within the first 30 days, please fill out our online returns form and we will take care of the rest.

After 30 Days

If you have purchased a phone or tablet from us and develops a fault after 30 days, you are protected by our 12-month warranty cover. If a fault has developed within the warranty period, please fill in our online returns form. If you have other questions regarding a faulty return within 12 months, please contact our Customer Service team on 02034177989

We will aim to provide you with a replacement item once the problem has been verified.
If a `like for like’ replacement is not available, we will provide you with a full refund via the method in which you paid (e.g. debit card).

Please note that all returns should be sent in the original box including all accessories. If you fail to return the item in its original condition, we may charge you a fee or offer you a partial refund to cover the cost of the missing items.

Please do not send any of your own accessories back with the phone as we cannot be held responsible should anything happen to them. This includes screen protectors, sim cards and memory cards. We are also not liable to issue a refund for any accessories that you may have purchased for the phone.