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Will I need to pay for postage if I wish to return the device?

If you need to return your gadget due to a problem or fault within 30 days of purchase, Imperial Phones will cover the cost of the postage from the address to which the phone was delivered to. Please fill in our online returns form and follow the instructions. If you change your mind or are unhappy with…

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What should I do if my device arrives and it is faulty?

Within 30 Days If your device develops a fault within the first 30 days, please fill out our online returns form and we will take care of the rest. After 30 Days If you have purchased a phone or tablet from us and develops a fault after 30 days, you are protected by our 12-month…

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