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How will the repair process work?

We can repair your iPhones, iPads, Samsung Galaxy S Series & Sony Xperia Z Series. Click here if your device needs a repair, you can select the correct make, model and all the repairs you need. Fill in all the details in the form and submit.

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How Long Will It Take Imperial Phones to Repair My Device(s)?

Here at Imperial Phones, we have built up an unrivalled reputation as the repair specialists in which we pride ourselves on the speed and quality of our service which has seen many happy customers. We aim to carry out most of our repairs within 24-48 hours upon receiving your device(s). We have an 85% success…

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What Should Do Prior To Sending My Device(s) ?

We highly recommend you back up your device and reset it back to the original factory settings to ensure your data is safe and protected. This also ensures we can fully test the device after repair without compromising your privacy. Also, please remove any pins and passwords as this will slow down our repair service…

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What Does Unable to Test Mean?

This means when your device arrived with us for some reason we could not test it, this could be for a number of reasons, such as, it is protected by a password which has not been supplied to us or the LCD is damaged so we can’t see the screen properly to test.

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What Does Your No Fix, No Fee Policy Cover?

This does not cover all repairs, such as water/liquid damage and diagnostic. But if you send in your device and in the unlikely event for whatever reason, we are unable to fix the device we will not charge you. However, each case will be individually considered and a full refund will be handed out based…

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Will My Device Remain Waterproof After the Repair?

When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed and we will not be liable for any damage after the repair has been completed.

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Are The Devices Tested Before Return To Customer?

Once repaired every device will go through strict quality control where the device will be tested multiple times by our highly trained and professional iTechs in order to ensure our workmanship is up to our high organisation’s standards. During this testing phases, we will test many different aspects of the device, including the buttons, vibration,…

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Can I Cancel My Repair Order Once Placed?

If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge…

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