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What should I do if my device arrives and it is faulty?

Within 30 Days

If your device develops a fault within the first 30 days, please fill out our online returns form and we will take care of the rest.

After 30 Days

If you have purchased a phone or tablet from us and develops a fault after 30 days, you are protected by our 12-month warranty cover. If a fault has developed within the warranty period, please fill in our online returns form. If you have other questions regarding a faulty return within 12 months, please contact our Customer Service team on 02034177989

We will aim to provide you with a replacement item once the problem has been verified.
If a `like for like’ replacement is not available, we will provide you with a full refund via the method in which you paid (e.g. debit card).

Please note that all returns should be sent in the original box including all accessories. If you fail to return the item in its original condition, we may charge you a fee or offer you a partial refund to cover the cost of the missing items.

Please do not send any of your own accessories back with the phone as we cannot be held responsible should anything happen to them. This includes screen protectors, sim cards and memory cards. We are also not liable to issue a refund for any accessories that you may have purchased for the phone.

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