FREE 12 Months Warranty
We are extremely confident in the quality of our devices thats why we offer a complimentary 12 months warranty to all our customers for added peace of mind. Meaning, should the unthinkable happen and your device develops a fault during this period you can be sure to count on our highly experienced and dedicated team who are on hand seven days a week to resolve any issues as quickly as possible, to get you back up and running without any cost to you.
5-Star UK Customer Service
Our friendly and professional UK customer services team are available 24/ 7 for all your questions and any support you may need. We are only a click away via our live chat function.
At Imperial Phones we pride ourselves on our superior quality control, enhanced by our extremely strict Grading system which can be found below.Every Device goes through a rigorous 100 Point check by our professionals to test the functionality of each device. If the phone fails at any point during testing the device it is simply not sold - it’s that simple! Plus, each phone has been wiped of any data, factory reset and hygiene cleaned for its new owner.
Fast & Free UK Delivery
All devices are sent out via Royal Mail Special Delivery, which is guaranteed to reach you within one working day anywhere in the UK if ordered before 4 pm this is subject to availability. This service is fully insured up to £500 & comes with fully functioning tracking capabilities allowing you to track the location of your device at any point as it proceeds through the Imperial & Royal Mail systems.
14 Day Cooling Off Period
If you change your mind for any reason whatsoever we offer a 14 day cooling off period just return the device using our free returns label and we will take care of the rest. Further we also offer a 30 day stress free returns policy & money back guarantee. Just simply return the device to us in its original condition and we will provide you with a full refund.
Haven’t decided what network you wish to use? No problem, we have you covered. Check out our extensive range of factory Unlocked devices which will accept any sim card & network.
That’s right avoid being tied down to lengthy and expensive contracts that you do not need. Here at Imperial Phones all our devices are sold without any contract. Giving you the opportunity to save on average £300-400 per year with a sim only plan.
When it comes to the grading system of devices we understand that some may need extra information to make sure they know exactly what to expect when you purchase a device from Imperial Phones, so we can continue achieving 100% customer satisfaction or your money back, to assist us with getting it right check out our strict and honest grading system we apply to all our stock below.
Getting it right is important to us at Imperial Phones so we go to extreme lengths to ensure this level of getting it ‘right’ is reinforced, we have combined our unique methods we undertake to ensure each device sold abides by our strict and honest grading system:
Every device is allocated to one of our five strict and extremely honest grading categories based on the workability, usability and physical condition of each device.
Every device is assessed by a minimum of two technicians to achieve the fairest and most honest categorisation for each device ensuring we get it right for you.
Further, all device are signed off by our head technician for further approval to ensure our strict grading systems are upheld before any device is entered into our available stock.
A brand new, unopened device with manufactures factory plastic, with no previous owners. Will be supplied with manufactures warranty with brand new original accessories in its original box. The seal may be broken for security reasons and to check content, we try to perform this as little as possible but, in some cases, may be essential to do so.
VERY GOOD (B)
This device will be in very good condition, very minor isolated sign of use to the back and sides if you look really closely, this may include small amount of very light surface scratches, the screen will be in near perfect scratch free condition, no deep marks, scuffs, scratches at all. All device are fully tested and certified as working perfectly having gone through our unique and rigorous 100 point check & test, having been accessed by a minimum of two technicians.
This device will be in excellent grade A condition. There will be no signs of wear and tear, the screen and the back housing will be in perfect condition with no marks, scuffs, cracks, scratches – the phone will look, feel and operate like ‘brand new’. All devices are fully tested and certified as working perfectly just as if they were new out of Apple, having gone through our unique and rigorous 100 point check and test.
This device will be in good condition still with more signs of wear ranging from minor to moderate, such as few scratches, marks and light scuffs on the housing and maybe very few/limited hairline scratches on the screen. However, there will be no cracks, deep scuffs, deep marks on the device at all. All device are fully tested and certified as working perfectly having gone through our unique and rigorous 100 point check & test having been accessed by a minimum of two technicians.