Yes. If you want your goods to be delivered to a different address than your billing address, please ensure that you correctly fill in your personal information with this information. If you choose a different billing address to delivery address, we may require further information about the purchase. One of our customer services team will be in touch should we require this information from you

Note, your billing address must match the address in which your card is registered.

If you need to change your delivery address after you receive your order confirmation email,  contact our Customer Services team on 02034177989 or email sales@imperialphones.co.uk

If you would like to change your delivery address you will need to contact the Customer Services team on 02034177989 to arrange a change of delivery address.

We offer FREE Royal Mail First Class Sign for or Next Day Tracked 24™ on all our devices orders. All additional accessories not stated in the description will be sent out via Royal Mail First Class post – at no extra cost, we will try to combine packages where possible.

If you still haven’t received your item within 48 hours of your estimated delivery date, please contact our Customer Services team directly on 02034177989 or at sales@imperialphones.co.uk  they will look into your matter and provide a solution promptly.

Orders placed Monday to Thursday before 3 pm – Your item will be dispatched the very next day.

Orders placed after 3 pm on Friday or over the weekend – Your item will be dispatched the next working day (Monday), meaning you will likely receive the item on the second or third working day of the week.

Orders placed on a Bank Holiday – Your item will be dispatched the next available working day.

International Deliveries
International purchases are not guaranteed next day delivery. Royal mail First class sign for service aim to deliver to Europe within 3-5 working days, please see website for guidance.

You should receive a text/email message once the device has been packaged and dispatched along with your unique tracking number. 

We send all of our devices out via Royal Mail First Class Sign For or Royal Mail Tracked 24™ for next day delivery option. Items are dispatched the same day if ordered before 3 pm Monday to Friday, and you will receive this item within 1-3 Working days depending on location, 80% success rate of receiving within 2 working days and 85% success rate of next day delivery if you chose this option.